Customer Success Management
To be discussed.
Who Is Follow Up Boss?
* We’re a simple, sales-focused CRM for real estate teams (and we use our own product)
* We’re a bootstrapped, profitable company started back in April of 2011
* We’re a remote company with a mostly US-based team
* We don’t just claim to be customer-centric – we live it: https://www.facebook.com/followupboss/reviews
Why Would You Want To Work Here?
* We’re a young, ambitious company who only answers to our customers
* Opportunity to have a big impact on our growth and your career
* No red tape or pointless meetings
* Competitive base salary, health/dental insurance and 20 days paid holiday
This Role Is For You If…
* You would describe yourself as patient, empathetic and having a good sense of humour
* You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
* Superb written and verbal skills (with a professional yet fun demeanor).
* Self motivated and proactive mindset.
* Remote work experience is considered an asset.
* Based in the USA, quiet home office with fast internet.
* Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
Your responsibilities will include:
* Calling, texting and emailing new customers proactively to make sure they are on the road to success with Follow Up Boss.
* On-boarding new customers, helping them connect lead sources, import contacts and setup integrations.
* Setting up and running training sessions with new customers to make sure they are getting the most out of the system.
* Becoming a keen, passionate expert in all things related to real estate lead generation, lead conversion, sales optimization and customer service
* Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
* Advocating customers’ requests and needs across the entire company.
* Helping out the support team with incoming messages and phone calls when necessary.
How to ApplyClick Here to Apply