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Job Category:

Customer Success Management


To be discussed.


Who Is Follow Up Boss?

* We’re a simple, sales-focused CRM for real estate teams (and we use our own product)

* We’re a bootstrapped, profitable company started back in April of 2011

* We’re a remote company with a mostly US-based team

* We don’t just claim to be customer-centric – we live it:

Why Would You Want To Work Here?

* We’re a young, ambitious company who only answers to our customers

* Opportunity to have a big impact on our growth and your career

* No red tape or pointless meetings

* Competitive base salary, health/dental insurance and 20 days paid holiday

This Role Is For You If…

* You would describe yourself as patient, empathetic and having a good sense of humour

* You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long

* Superb written and verbal skills (with a professional yet fun demeanor).

Your qualifications:

* Self motivated and proactive mindset.

* Remote work experience is considered an asset.

* Based in the USA, quiet home office with fast internet.

* Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

Your responsibilities will include:

* Calling, texting and emailing new customers proactively to make sure they are on the road to success with Follow Up Boss.

* On-boarding new customers, helping them connect lead sources, import contacts and setup integrations.

* Setting up and running training sessions with new customers to make sure they are getting the most out of the system.

* Becoming a keen, passionate expert in all things related to real estate lead generation, lead conversion, sales optimization and customer service

* Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.

* Advocating customers’ requests and needs across the entire company.

* Helping out the support team with incoming messages and phone calls when necessary.

How to Apply

Click Here to Apply