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Job Category:

Customer Service


To be discussed.


Helpjuice works with some of the world’s largest organizations, such as Walmart, Hertz, The US Gov, as well as small startups. Our current product is an auto-updating knowledge base that allows companies to scale their support. As a result, we’ve helped thousands of companies save over $30mil in customer support costs.

You have the amazing opportunity to join our customer success team. This position is a very important one, and requires a great understanding of English (you’ll be having phone calls 20% of the time), good technical skills (talking about the product and the tech behind it), aswell as mild/soft sales skills (you won’t be selling, directly, but rather just being super super nice and helpful). The idea behind customer success is to help our customers be more successful & lower customer churn

Your daily/weekly tasks might look like:

– Onboard customers and do product demos (you’ll be doing this a lot)

– Talk with customers and write a case study

– Reach out to customers likely to churn to offer help

– Increase average revenue per account by upselling

– Tracking every customer cancelation, calling them, and understanding why they canceled, and marking it all down.


– Very, very good written/spoken English

– Very good at writing up emails

– Good presentation skills. You’ll be presenting our product a lot, so it’s important you know how to chat with the client, make them laugh and present the product in a professional and interesting manner.

– Technical background. You’ll be answering a lot of questions (such as “do you have an API?”), some of which are technical

How to Apply

Click Here to Apply