Job Category: Customer Service

Location: Work from anywhere (Global)


Pay

$18 per hour


Overview

The Customer Service Specialist will work from home answering customer emails and making phone calls to customers. This is a chance to work with a successful, fast-growing team in an exciting internet company that sells tickets to live entertainment. This job would be well suited for a smart, fast-learner who is comfortable solving technical problems and has strong writing and verbal communication skills.

The job is scheduled to start immediately and schedule flexibility is a must. In order to be considered for this position, you must live in the Los Angeles area. Please submit a resume and cover letter detailing the ways in which you are well suited for this position.

Job Activities:

  • Answer questions and resolve problems for Goldstar customers via e-mail and phone.
  • Provide technical support via email and telephone for members who are having difficulty completing purchases, using our app or website, accessing their account, looking up existing tickets, etc.

Schedule:

  • Approximately 25 hours a week working from home. Exact hours TBD in collaboration with the selected candidate. Flexibility is a must, as is the ability to work evenings, weekends and holidays.
  • Ability to occasionally work from our Pasadena office.

REQUIREMENTS

The successful candidate is likely to be:

  • An excellent writer and verbal communicator
  • Highly competent in web functionality and online research
  • Detail-oriented; able to organize data with patience and accuracy
  • Able to appeal to customers and business partners via email and phone in a friendly, direct manner
  • Customer-oriented, preferably with job experience in customer service

Additional Requirements:

  • Flexible schedule, can work some nights, weekends and holidays

Before applying, we recommend you:

  • Review Goldstar’s website and get to know the business, with a particular emphasis on Help Topics and account pages.
  • Read this job description carefully and honestly assess your fit and interest.
  • Devote thought to the specific ways in which you’re well suited to this role.

BENEFITS

Compensation and Perks:

  • Hourly rate of $18 per hour
  • Stock options as part of the Goldstar Employee Stock Option Plan
  • Participation in the Employee Comp Ticket Program

 


How To Apply

Click Here to Apply