Job Category

Customer Service


Overview

 

Logo 5ca Customer solutionsFor our international and Multilanguage contact center, 5CA is looking for a Work-From-Home Customer Service Representative who is bilingual in both English and Swedish to provide support for various well-known international technology and videogames companies.

This is a part-time position (4 hours a day) from 09:00 to 13:00 CET, Mondays through Fridays.

Main tasks include:

  • Providing customer support by telephone and e-mail, providing a satisfactory solution to the customer´s inquiries.
  • Working together with team leaders and trainers to constantly keep knowledge up-to-date.
  • Ensuring customer satisfaction.

Requirements

  • Fluency in English and Swedish (speaking and writing). Additional languages are a big plus.
  • Experience with computers and technology products.
  • Experience in a Customer Service environment, Call Center or an international business setting.
  • Quick learning skills and being open to working with new technologies and products.
  • Flexibility, strong communication skills and being good at multitasking and problem solving.
  • Full time availability
  • A dedicated, quiet work space that is located within your own residence.

PC requirements:

  • Owning a PC (Apple computers are NOT compatible) with a Core i5 (or better/similar) processor
  • 4GB of RAM (though 8GB or above is better)
  • Mbps download speed
  • 0.5 Mbps upload speed
  • Windows 7 or 8.1 with a 64-bit system
  • Having a pair of USB headsets (though this is required in the latter stages of the process)

What we offer:

  • The possibility to work from the comfort of your own home.
  • Constant up to date training and access to the latest information in technology and videogames.
  • An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise.
  • All the required software, tools and data base.
  • A permanent contract focused on a long-term relationship.
  • Being part of a company that treats remote employees as part of its family.

How To Apply

To apply, send email to rrhh@5ca.com.

rrhh@5ca.com