Job Category: Customer Support

Location: Work from anywhere (Global)


Overview

Are you passionate about technology and the latest gadgets?  If so, this position is the perfect match for you.  As a Product Support Advisor, you will be providing a premium customer service experience by responding to inbound phone contacts to troubleshoot and resolve advanced technical issues while supporting one of the largest technology companies in the world.

Qualifications:

  • A knack for positively taking ownership of customer interactions with a dedication to resolving their technology issues
  • Exceeding customer expectations by providing a high level of world class customer service to a diverse range of customers
  • Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism
  • Navigate and manage multiple programs and applications running simultaneously

Requirements:

  • 1 – 2 years of customer service experience
  • High School Diploma or GED
  • Keyboarding skills at a minimum of 30 wpm
  • Strong problem solving, analytical and data entry skills
  • Ability to work a flexible schedule which may include varying shifts, weekends and/or holidays
  • Ability to listen effectively, use probing skills to obtain relevant information, and establish rapport quickly with customers
  • Must have the ability to work independently with minimal supervision as well as functioning as a member of our virtual team
  • A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously
  • Strong desire to excel in a fast-paced work environment

What you need to have:

  • You must have high speed Internet Service, which will be tested as part of the application process.  Minimum of 5.0 mbps download and 1.5 mbps upload
  • Basic Landline Telephone Service is required during training and for Production calls
  • An approved headset will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you
  • A distraction free work space within your home designed to maximize your productivity

What we offer:

  • Competitive salary: Starting at $9.50 per hour with opportunities for tenured raises at 3, 6 & 9 months
  • Monthly Performance Incentives
  • Advancement and Career Opportunities
  • Medical Benefits (Full-Time ONLY)
  • Paid Time Off
  • Paid Training

Contact Email:  workathome@concentrix.com


How To Apply

Click Here to Apply