Job Category: Customer Service Representative

Location: Work from anywhere (USA)


Overview

Job Description: 
Love making people feel happy? Love connecting with our customers, readers, and fans? Then this could be the job for you.
As our Customer Happiness Specialist, you’re the essence of extraordinary customer service. You go beyond answering emails, beyond responding to comments on Facebook or Twitter, beyond managing customer accounts. You truly touch people’s lives. You are the heart of our reputation, and ensure feedback flows to all teams in order to improve and innovate our services and student experience.
If you think you are smart, action-oriented, analytical, love creative ideas, and have a passion for marketing and learning new things, we welcome you to apply!
Responsibilities
  • Provide an amazing, personalized experience to each customer. No copy and paste answers. Only meaningful, personalized replies with love and care injected into each message.
  • Effectively diagnose and solve day-to-day customer concerns and issues through various support channels such as emails, calls, blogs, social media etc.
  • Analyze customer feedback while continuously looking for ways to improve customer experience.
  • Engage the customer community through our forums, social media platforms, and daily interaction.
  • Inspire and motivate our students to work towards their goals and achieve success.
  • Strive to make Lurn nation a community that our students are proud to be a part of!
Experience and Skills
  • Excellent command of the English language.
  • Excellent communication skills.
  • Enjoy spending hours communicating with customers.
  • Technology is your good friend.
  • You can communicate technically with NON-technical people.
  • You have an innovative mind and are a self-starter.
  • Proactive in coming up with ideas and solutions that will improve customer experience.

To apply, please send us a copy of your resume as well as a video cover letter explaining why you are a good fit for this position. Your video cover letter should be no longer than 2 minutes.


How To Apply

Click Here to Apply