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Editing, Internet & Ecommerce, Online Content




Wiki Education is a 501(c)3 nonprofit devoted to systematically improving Wikipedia’s reliability and completeness. Through our student program, we equip higher education instructors with tools to teach their students how to create and improve Wikipedia articles as a class assignment. And through our emerging scholars and scientist program, we train subject-matter experts in how to share their knowledge with the general public.

At Wiki Education you will be part of a small team of self-starters who work hard but have fun doing it. We’re a close-knit group who believes the ultimate outcome is most important, and we’re not afraid to pitch in on any task large or small when a coworker needs help. We celebrate our successes and learn from our failures, always trying to make our programs better. We share a deep belief that knowledge should be accessible to all learners and are proud to be making an impact toward that goal.

Wikipedia Content Expert

The Wikipedia Content Expert will support newcomers to Wikipedia in making high-quality contributions to the project as part of Wiki Education’s programmatic offerings.

You will be spending most of your time monitoring and tracking contributions by program participants, answering questions, and providing feedback. As part of a team of three Content Experts you will coordinate and work with your colleagues on Slack or other channels.

Candidates should have a thorough understanding of Wikipedia’s rules and policies, and be able to explain these in simple, concise ways to new editors. You need to be responsive to the concerns of students and faculty involved in our programs while also being responsive to the concerns of community members who encounter problems with students.

This is either a remote or San Francisco based position. Regardless of their location, candidates will have to be available during our San Francisco office hours, 9 a.m. – 5 p.m. Pacific Standard Time in order to accommodate the needs of participants in our professional development classes.

Duties and responsibilities

* Monitor Wikipedia contributions by program participants

* Provide participants with feedback that helps them improve their contributions

* Help participants navigate Wikipedia, including interactions with Wikipedians and the application of policies and guidelines

* Provide support for instructors and faculty in our programs

* Identify outstanding contributions by program participants and help communicating these success stories to outside constituents

* Build relationships with other Wikipedia editors and be recognized as a valuable point of contact for Wikipedians who encounter problems
with student editors

* Other duties as required

Requirements (Must-Haves)

* Long-term experience in editing the English Wikipedia (5,000+ edits)

* Proven track-record of friendly, helpful, and supportive interactions with other editors

* Demonstrated ability to work independently and meet deadlines with limited supervision

* Experience with the Peer Review, Did You Know, Good Article or Featured Article processes

Other useful skills (Nice-to-Haves)

* Experience delivering feedback

* Authorship of at least one Good Article

* Experience coordinating and mentoring volunteers

* Expertise or editing experience in one or more of the following areas: economics, public policy, communication, sociology, maths and statistics, physics, astronomy

* Experience in higher education

Personal characteristics

* A mission-driven individual with an understanding of, belief in and commitment to the benefits of freely available information.

* A strong believer in the value of bridging the gap between Wikipedia and academia who can powerfully embody the vision of the Wiki Education.

* Strong oral, written, and interpersonal communication skills.

* Comfortable working in a highly transparent fashion, open to input and feedback; proactive candid communicator who wants people to know what she/he is doing and isn’t afraid to bring others in when things are off-track or when you need help; can handle criticism in a mature fashion.

* Able to build strong and positive relationships with people in education and Wikipedia.

* An outstanding listener and explainer.

* Emotionally mature and self-reliant; someone who will thrive working in a small but growing team; an ability to tolerate a high degree
of ambiguity, and to negotiate with people having sharply defined opinions while maintaining positive, respectful relationships.

Compensation and workplace

This is a 20 hours/week part-time position without benefits. Workplace is either remote or in our beautiful office in the Presidio of San Francisco. Candidates must reside in U.S.

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