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Job Category:

Customer Service, Internet & Ecommerce, Analyst




Upwork (previously Elance – oDesk) is looking for a new member for the Chargeback Team. You will be responsible for responding to customer inquiries, reviewing incoming chargeback/fraud disputes, assisting with the compilation of rebuttals, as well as day-to-day chargeback processing duties including chargeback reporting.

This is a fully remote/telecommute, hourly contract position for Upwork. The hours can start part-time, with the expectation that you will transition into being available 40hrs/week after a few months (full-time availability still preferred).


* Experience and expertise in Chargebacks

* Must be able to work Saturday & Sunday plus 3 weekdays (flexible hours)

* Experience working in an e-commerce environment (particularly payments/fraud)

* Research skills/familiarity with fraud reviews

* Knowledge of the payment card industry

* Strong communication and organizational skills

* Efficient with the ability to work under pressure and meet all deadlines

* Excellent communication skills as well as a “can do” attitude

* Great customer service skills


* Work from home, anywhere in the world (as long as there’s an internet connection and a laptop!)

* Be a direct contractor for Upwork (previously oDesk – Elance) – check us out at

* Work-life balance, flexible schedule

Click Here to Apply