Job Category: Customer Service, Billing

Location: Work from anywhere (U.S.)


Pay

$12 – $14 per hour. Benefits available for full time employees.


Overview
A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

** US APPLICANTS ONLY **

Employment Type: Full or part-time, non-exempt, telecommute.

Benefits for full-time:

  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Company events – previous events included Summer BBQ, holiday party, whirlyball, bowling

Examples of Responsibilities:

  • Delight the customer with billing assistance to inquiries via phone, chat, and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Required Skills:

  • Excellent interpersonal skills with direct customer interaction experience.
  • Previous billing experience and/or WHMCS experience a plus.

How To Apply

 

Click Here To Apply