Job Category: Customer Service, Billing
Location: Work from anywhere (U.S.)
$12 – $14 per hour. Benefits available for full time employees.
A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.
** US APPLICANTS ONLY **
Employment Type: Full or part-time, non-exempt, telecommute.
Benefits for full-time:
- Subsidized health insurance, dental and vision coverage also available.
- Company-matching 401k, traditional or Roth.
- Short-term and long-term disability coverage.
- Company provided life insurance.
- Paid vacations, holidays and sick time.
- Company events – previous events included Summer BBQ, holiday party, whirlyball, bowling
Examples of Responsibilities:
- Delight the customer with billing assistance to inquiries via phone, chat, and email.
- Quote prices for services, upgrades, downgrades, etc.
- Review incoming orders to ensure service is delivered promptly.
- Check orders that have been flagged for review for possible activation.
- Process account terminations and refunds, where applicable.
- Handle chargeback inquiries.
- Perform regular audits.
- Excellent interpersonal skills with direct customer interaction experience.
- Previous billing experience and/or WHMCS experience a plus.
How To Apply
Click Here To Apply