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Job Category:

Bilingual


Pay:

To be discussed.


Overview

JOB OVERVIEW

The role of the Service Advisor is to manage maintenance repairs on behalf of the company and within their Clients’ parameters. This specialized/technical position will spend the majority of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on their Client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When appropriate authorization is required, the Service Advisor should use a consultative approach, including providing a repair recommendation.

KEY RESPONSIBILITIES

* Authorized mechanical repairs on behalf of the company’s Clients

* Ensure safety related and scheduled repairs are completed

* Approve proper repair based on mileage, months in service, and prior repair history

* Negotiate the cost of repair to the published fleet price or the pre-negotiated rates & times

* Adhere to current parts and labor reference guides for parts pricing and labor times

* Manage Client authorizations, limits, and instructions

* Conduct proper follow up on all down vehicles and pending transactions

* Resolve transaction discrepancies with vendors

* Escalate all client approvals to team lead or mentor, when appropriate

* Document Client savings

* Clearly and accurately document transaction in activity log

* Submit all component failures repaired at dealerships to the warranty team that qualify for “goodwill adjustments”

* Adhere to contact center scheduling and performance metrics

* Meet key performance indicators on quality & transactional performance (e.g. coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)

* General knowledge of all company departments

* Other duties may be assigned

DESIRED BEHAVIORS

* Reliable

* Adaptable

* Decision maker

* Able to attend night school for technical training

* Team player

* Results oriented

* Cooperative

* Flexible

* Supportive of decision making

* Delivers on commitments

* Remain educated and involved in industry activities

* Able to work flexible schedule to support hours of operation (may include weekends)

SKILLS/ COMPETENCIES

* Technical knowledge of automotive repair

* Customer service oriented

* Clear, concise communication both verbally and in writing

* Creative and efficient problem solving

* Negotiation

* Experience with industry labor guides, such as Mitchell On Demand and Motors

* Ability to interpret Client specific instructions

* Proficient in Windows and Microsoft Office (Outlook)

* Ability to conduct business transactions in French

EDUCATION and/or EXPERIENCE

* ASE C1 and one of the following A4, A5, A6, or A7 within first 12 months, or similar

* 2 years automotive experience or equivalent technical education

* High School diploma or equivalent required

* Fleet industry experience a plus

* Some college preferred

PHYSICAL DEMANDS

* Able to use desktop equipment such as telephone, calculator, computer

* Able to communicate verbally and written

* Able to sit and / or stand for long periods

How to Apply

Click Here to Apply