Job Category

Customer Service


Pay

$9 to $13 per hour. Pay rates vary depending on the skill sets needed for each client.


Company

Sitel Customer Service Agent


Requirements

Computing Minimum Specifications:

  • Desktop or Laptop (Apple/Mac, Tablets, Winbooks, Windows Mini PCs, Chromebook, & Android systems are not compatible)
  • All peripherals must be wired.  No wireless Keyboard, Mouse, or Headset
  • 19” Monitor with 1280×1024 minimum resolution
  • Anti-virus – (Symantec (Norton), McAfee, Kaspersky, AVG, Trend Micro, Windows Defender, or Microsoft Security Essentials)

For Windows 7

  • RAM – Required 2 GB
  • Processor Speed – Dual Core 2 Ghz or better
  • Free Space – 20 GB
  • 12GB Free hard drive space
  • 2 available USB ports

For Windows 8

  • RAM – Required 4 GB
  • Processor Speed – Dual Core 2 Ghz or better
  • Free Space – 20 GB
  • 12GB Free hard drive space
  • 2 unused USB ports

Internet – Minimum Specifications:

  • Internet speed –  download speed 1.5 MB; upload speed 1.5MB
  • ISP must be highly stable with no packet loss and latency under 100ms
  • DSL or Broadband Required  – WiFi, WiMax, Satellite, and/or Hotspots are NOT allowed
  • Home Router with wired link to PC

Sitel requires Internet not be used for non-work related purpose during working hours; including media streaming, ripping, gaming, or other web usage by other members of household that may negatively impact your networks performance.

Other Technical Requirements

  • Approved Headset
  • Basic home phone line is required including traditional phone lines and/or cable based (Comcast, Verizon, etc.) – VoIP service such as Skype, Vonage, magicjack, etc. are NOT allowed

For your convenience, the application process includes a built-in computer diagnostic test to determine if your computer meets our requirements.


Benefits

  • Paid professional training attended from the comfort of your home
  • Medical and dental benefits for full-time employees 401(K)
  • Hourly based pay with possible incentive opportunities Vacation and holiday pay
  • Paid through direct deposit or total pay card (debit card)
  • Hired as an employee rather than independent contractor
  • Full and part-time shifts available
  • Employee discounts with Sitel’s many major brand-name partners including consumer electronics companies, PC manufacturers, satellite service providers and mobile communication companies.

How to Apply

Click Here to Apply