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Job Category:

Administration, Clinical Operations


Pay:

To be discussed.


Overview

An Administrative Coordinator in the Clinical Operations Department at LHI assists Clinical Operations leadership with the administration of the Call Center Clinician scheduling and workflow, and monitor and complete the non-clinical tasks and duties of the department.

– Creates and distribute the Behavior Health Specialist (BHS) and Health Care Provider (HCP) schedules on a regular basis, and maintain and monitor BHS sessions in MedNet

– Locate and resolve BHS and HCP document, task, appointment, and order discrepancies in MedNet and external databases

– Assist Clinical Operations leadership and department Operational Analyst with troubleshooting, testing, and implementation of process and IT enhancements

– Monitor BHS and HCP phone queues and call flow, and adjust skillsets and schedules accordingly

– Maintain consistent availability for resolution of clinician questions and concerns through various contact methods, including instant message, phone, and email

– Promote employee engagement through ongoing communication with a primarily telecommuting workforce

– Monitor and complete non-clinical departmental tasks such as:

– Facilitate any data extraction and order creation processes within contractual timeframes

– Maintain and run departmental and contract-specific reports

– Supplement Health Readiness Team (HRT) Registered Nurse (RN) team task completion when necessary

– Complete monthly data maintenance, reconcilliation and data integrity audits

– Assist with writing and maintaining documents for the department related to the production of its daily work flow to include departmental policy, work instructions, standard operating procedures and reference materials. Review and manage documentation in the DMS.

JOB QUALIFICATIONS

Required:

* High School Diploma or Equivalent (GED or HSED) combined with a minimum of 1 year administrative, customer service or applicable military experience

* Excellent verbal and written communication skills along with the ability to work with a diverse group of people/disciplines at all levels of the organization

* Knowledge of administrative and clerical procedures and systems such as Microsoft Word, Excel, and Outlook email as well as other office procedures and terminologies

* Knowledge of principles and processes for providing customer service

* Intermediate computer skills in Microsoft Office programs

* Strong organizational and time management skills, as well as detail oriented work with a high level of accuracy and ability to work independently

* Equivalent combination of education, experience and/or applicable military experience will be considered

Preferred:

* National Career Readiness Certificate

* Database experience

How to Apply

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